Refund policy
At Rendale, we are committed to ensuring complete customer satisfaction. Our Return and Refund Policy is designed to provide a simple, transparent, and hassle-free experience for all customers in the United States.
Please review the guidelines below before initiating a return.
Returns
Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Items must include all original accessories, tags, and documentation (if applicable).
Certain products may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
Please check the individual product description for specific return conditions.
How to Initiate a Return
To request a return:
- Contact our customer support team at:
📧 Email: info@rendale.shop
📞 Phone: +1 (310) 555-0182
- Provide the following information:
- Order number
- Customer name
- Reason for return
- Photos or details of the issue (if the product is damaged or defective)
- Once your return request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Return Shipping
- Customers are responsible for return shipping costs unless the return is caused by an error from Rendale.
- We recommend using a trackable shipping service and keeping your shipping receipt.
- Rendale is not responsible for lost return packages during transit.
Once we receive and inspect your returned item, we will notify you by email regarding refund approval.
Return & Refund Timeline
| Policy Details | Information |
|---|---|
| Return Period | 30 days from delivery date |
| Refund Processing Time | Within 10 business days after approval |
| Restocking Fee | None |
| Return Method | Mail return |
| Return Shipping Label | Customer responsibility unless item is defective |
| Refund Currency | USD (United States Dollar) |
Refunds
Refund Processing
Once your return is approved:
- Refunds will be processed within 10 business days (Monday–Friday).
- Refunds will be issued to the original payment method used during checkout.
- Your bank or payment provider may require additional time to display the refund.
Partial Refunds
Partial refunds may be issued if:
- The returned product is not in its original condition.
- The item is damaged due to customer handling.
- Parts, accessories, or packaging are missing.
Non-Refundable Items
The following items are not eligible for refunds:
- Shipping charges
- Gift cards
- Final sale or clearance products
- Items returned after the 30-day return period
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Allow additional processing time depending on your financial institution.
- If you still have not received your refund, contact us:
📧 info@rendale.shop
📞 +1 (310) 555-0182
Exchanges
We only replace products if they are:
- Defective
- Damaged during delivery
- Incorrectly shipped
For an exchange request, please contact our support team with your order details.
📧 info@rendale.shop
📞 +1 (310) 555-0182
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
- Contact us within 7 days of delivery.
- Provide your order number and clear photos of the product.
- Our team will review the issue and provide a suitable solution.
Contact Us
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
🛒Trade name: Rendale
📞Phone: +1(310) 555-0182
📧Email: info@rendale.shop
🏠Address: 10800 Alpharetta Hwy, Roswell GA 30076, United States
🕒Business Hours: Monday – Friday: 5:00 AM – 12:00 PM (EST)