FAQs

1. Where does Rendale ship?

Rendale currently ships to customers within the United States only.

2. How long does shipping take?

Orders are processed within 1–3 business days.
After processing, delivery usually takes 4–7 business days.

Estimated total delivery time: 5–10 business days.

3. Is shipping free?

Yes. Rendale offers FREE shipping on all eligible orders within the United States.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

5. Can I cancel my order?

You can request cancellation as soon as possible after placing your order.

Cancellation is not guaranteed once your order has entered processing or shipping.

6. What is your return policy?

We accept eligible returns within 30 days of delivery.

Products must be:

  • Unused
  • Unopened
  • In original packaging

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives:

  • Damaged
  • Defective
  • Incorrect

8. When will I receive my refund?

Approved refunds are processed within 10 business days and issued to the original payment method.

Your bank or payment provider may require additional time to display the refund.

9. What payment methods do you accept?

We accept major payment methods including:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Discover
  • JCB
  • Diners Club
  • Maestro

10. Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment systems. Rendale does not store your complete card details.

11. What if my package is lost or marked delivered?

If your package is marked as delivered but cannot be found, please contact the shipping carrier first. Rendale will assist where possible.

12. Can I change my shipping address after ordering?

Please contact us immediately if you need to update your address. Changes cannot be guaranteed after order processing begins.

13. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and photos of the issue. Our team will review and assist you.

14. How can I contact Rendale?

📧 Email: info@rendale.shop
📞 Phone: +1 (310) 555-0182

🏠 Address:
10800 Alpharetta Hwy, Roswell, GA 30076, United States

🕒 Business Hours:
Monday – Friday: 5:00 AM – 12:00 PM (EST)